Contact iNaturel

iNaturel is a small, independent, ad-supported site — there is no support team standing by, but a real person reads what comes in to support@inaturel.com.

A few things this address is genuinely useful for: a calculator that gave you a result you think is wrong (say which tool — the essential oil dilution calculator, SPF reapplication timer, routine layering planner, shelf-life tracker, patch test scheduler, or ingredient concentration mixer — and what you entered); a tool or topic you wish existed on the site; an out-of-date fact or broken link in the blog, learn section, or the Botanicals & Natural Beauty Museum; or a bug in how a page looks or behaves on your device.

There’s no fixed response time to promise, and no ticket number or live chat — email is read and handled as it comes in. One thing this address can’t be: a source of medical or dermatological advice. We can’t diagnose a skin concern, recommend a treatment for a condition, or tell you whether a product is safe for you personally — a qualified dermatologist or doctor is the right person for that, and for any reaction you should stop the product and seek professional help.

Before writing in about a tool result, it can help to double-check the numbers you entered — dates, amounts, percentages, or the PAO figure are the most common source of a surprising answer. If it still looks wrong after that, that’s exactly the kind of message worth sending.